Adding... Adding item to the basket...

Failed to add item to basket, please try again or contact support

This site uses cookies, see the cookies policy for more information.

FAQs

ABOUT THE SERVICE

Q. What is the Sigma Select service for?

A. Sigma Select is a service designed to give individuals the opportunity to evaluate equipment to inform and enable a prospective purchasing decision. Sigma Select is not to be used to supplement equipment for paid for and/or commercial work, or where there is no intention or consideration a purchase in the near future. 4Fill reserves the right to refuse orders, exclude claims and or participants if it is not satisfied with the information provided, or believes the service is not being used within the spirit it is intended. 

Q. Are there any limits on the number of items I can try?

A. In order to make the service available to as many customers as possible, we have limited it so only one free 48-hour hire per promotional product, per person may be made. Customers are limited to a maximum of 4 items in a 6-month period.

PLACING AN ORDER

Q: Do I have to live in Great Britain to participate in this particular promotion?

A. You need to be resident in Great Britain and hold a valid UK bank account. 

Q: How do I register for a Sigma Select account?

A. To create an account, click on the ‘Login’ icon in the top right-hand corner of your screen.  Enter your email address in the ‘Not yet registered?’ section and click ‘Sign Up’.

Q: Can I set up mulitple accounts?

A. No, multiple accounts are not allowed under any circumstances, any attempt to creating multiple accounts will result in all associated accounts being suspended.

Q: Can different people from the same household place orders?

A. Unfortunately not, in order to maximise the availability of the equipment, the service is restricted to one account per household.

Q: How do I place an order?

A. Use our live availability checker to find the equipment you need - select your first and last day of use as the start & end dates you require. The cost to hire will be automatically calculated for you, dependent on the dates you have chosen. When you’re happy, just add the items to your basket and checkout.

Q. What do I get with the equipment?

A. You can find out what we provide for each individual model by clicking on the 'Included' tab on the product description page on our website. All these items are listed in the packing list included in your shipment.

Selected accessories can be added to your order if required. Pricing for these items will be shown online for the dates you have chosen.

Q. When will the equipment be delivered?

A. Your order will be delivered by courier, nationwide, on a next day service 8am-6pm (for most locations) the day before your evaluation starts unless there is a problem or otherwise advised when placing your order and on your order invoice.

Q. I'd like to trial the equipment for more than 48hrs, can it be extended?

A. Yes, your Sigma Select order can be extended beyond the free 48hr period for an additional incremental daily cost up-to a maximum of 7 days. Just choose dates to suit you at the time of booking and the system will calculate any additional charges applicable.

Q. I need to change the dates of my booking, how do I do this?

A. If you need to edit or update your order you can contact us via email at enquiries@trythekit.com You can also call us on 0203 887 6890.

Q. The dates I want aren’t available, what should I do?

A. The website offers live availability, if the item(s) you are interested in are heavily booked, the calendar will give you the option to skip forward to the next available date.  There is a wide range of equipment and many combinations available.  If a product isn’t available for the dates you are considering, please look for alternatives.

Q. I’m interested in equipment you don’t have in stock yet.  What do I do?

A. If the item is on our website but we do not have stock yet, register your details on the waiting list.  As soon as we have stock, we will contact you and let you know when the item is available to book.  If the equipment you are interested in is not showing on our site, it is likely we do not know if we will be stocking this product.

Q. Can I take the equipment abroad?

A. Any intention to take the equipment outside of Great Britain must be notified in writing to 4Fill prior to commencement of the hire and proof of return documentation would need to be provided. 4Fill reserves the right to decline hire for any overseas use.

Q. I want to compare two or more items on my Test Drive, is this possible?

A. Yes, you can book multiple products on an order, keep in mind you will be required to pay a deposit for each item. Please note: Customers are limited to a maximum of 4 items in a 6-month period. 

 

DELIVERY & COLLECTION

Q. How quickly can I get the equipment?

A. We will always try our best to get equipment to you as soon as possible. If you are already registered on our system, then as long as you place your booking before 2pm and we have the equipment in stock, there is nothing to stop it being dispatched immediately to be with you the next day.

If you are not registered, please do allow more time for your account to be setup on our system before the equipment can leave us.

Q. Can you deliver on a weekend?

A. No, equipment can only be delivered on working days (Monday-Friday).

Q. Will you deliver to a PO boxes or communal postal addresses?

A. No, 4Fill will only deliver to the billing address and reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

Q. Can you deliver to a neighbour or leave in a safe place?

A. No, goods cannot be left in a ‘safe’ or ‘secure’ location or with a neighbour. Customers are always advised that someone MUST be present during delivery to sign for the equipment. The person signing for the equipment should be the person who has paid for the equipment hire as they are liable for the equipment from the moment of delivery.

Q. Do you deliver outside of Great Britain?

A. Unfortunately, international delivery is not currently possible.

Q. Is the service available in Northern Ireland & The Republic of Ireland?

A. Unfortunately we’ve had to postpone service to NI&ROI as were unable to ship equipment across the post-Brexit Irish Sea customs border without it having to clear customs and incurring import charges on both legs of the journey.

We will look to resume the service as soon as there is sufficient change in these restrictions and apologise for any disappointment this may cause.

Q. Can I collect or return equipment from a click and collect location?

A. We do have some click and collect locations across Great Britain.  When placing your order, click on ‘change’ to choose a different delivery address, then select ‘Or Collect From’ and search by postcode to see if there is a click and collect location nearby. 

Q. How will the equipment be packed?

A. Your equipment will have been checked and carefully packed within a hard flight case before dispatch. Please do check everything as soon as it arrives.  You must let us know by 4pm at the very latest on the day of delivery if there is a problem on 0203 887 6890 as set out in the Terms & Conditions.

Q. What happens if I am not in when the delivery is attempted?

A. Where the carrier has tried to deliver the equipment, but nobody was present to receive it, the couriers will leave a card (where possible) informing you that delivery was attempted.  It is your responsibility to contact the couriers and re-arrange delivery for the following day or arrange to collect the equipment from the couriers in person.  The evaluation period will remain as shown in your order confirmation email.  If you have missed the delivery but have not received a card, please contact us on 0203 887 6890 and we will be able to provide you with your tracking number.

Q. What happens if I miss the collection?

A. Unfortunately we have to charge for late returns and missed collections as these can impact future orders. If the equipment is not ready and available for pick up at the address agreed on the day of pickup, you will be charged a £25 failed collection fee and charged for the extension of hire as laid out in the Terms and Conditions.

If you miss a collection or have a problem getting the kit back to us, please call us as soon as possible to make alternative arrangements on 0203 887 6890.

Q. How will I know when you have received the equipment back?

A. You will receive two emails, the first letting you know the equipment is back with us, the second confirming the equipment has been checked, tested and the order has been closed.

 

DEPOSIT & INSURANCE

Q. I see I am required to pay a security deposit, why is this?

A. The security deposit is a holding deposit against the total value of the equipment you are evaluating. In the event the equipment is damaged, or components lost whilst in your care, the cost of repair/replacements will be debited from the deposit.  If the cost of missing/damaged parts exceed your deposit, the outstanding balance will need to be paid in full immediately.

In the event of loss, theft or damages exceeding the value of your deposit, you could be liable for the full cost of the equipment.

Q. Can somebody else pay my deposit?

A. The security deposit must be paid using a credit card in the same name as the booking and registered to the delivery address.

Q. When will I receive my deposit refund?

A. Once your order has been unpacked and checked and, assuming there are no missing or broken items on the return of the equipment, your deposit will be refunded immediately.

Please note that whilst the deposit is refunded promptly, it can take up to 5 working days to appear on your statement, dependant on your bank/credit card provider.

If there are missing or broken items on the return of the equipment, we will contact you to discuss the matter in accordance with our Terms and Conditions.

Q. Do I need to insure the equipment?

A. We always recommend people have insurance for their total peace of mind. You can either temporarily add the equipment to an existing policy or, if you don’t have an existing policy but would like cover, we would recommend our preferred supplier Performance Film & Media Insurance, click here for details.

Please note, depending on the value or intended use of the equipment we may insist on goods being fully insured whilst in your care. If this affects an order you place, we'll notify you as soon as possible. 4Fill may request proof you have insurance cover for the equipment whilst it is in your care and reserve the right to cancel an order should the cover be inadequate or if no proof of insurance is provided.

 

REQUESTS FOR ADDITIONAL INFORMATION

Q. I’ve been asked to provide further information, why is this?

A. We take a proactive approach to protect our customers from fraudulent activity, as part of this process we may ask you to provide further information including, but not limited to, previous and current address, photo ID, contact details, existing equipment and intended usage. 

4Fill reserves the right to cancel an order if it is not satisfied with the information provided, or believes the service is being used with disingenuous intent. 

 

FAULTY & DAMAGED EQUIPMENT 

Q. What should I do in the event of any damage or loss?

A. In the event of any damage to the equipment, please call us immediately on 0203 887 6890 as per the Terms and Conditions so we can discuss how best to proceed with your order.

Q. What happens if I have a problem with the equipment?

A. All of our equipment is thoroughly cleaned and tested after each and every hire. In the unlikely event of something isn’t working please call us immediately on 0203 887 6890 as per the Terms and Conditions so we can discuss how best to proceed with your order.

 

PAYMENT

Q. What forms of payment do you accept?

A. We accept payment via Mastercard and Visa debit or credit cards. We can accept American Express for any hire charges but sadly not for the deposit.  Goods must be delivered to the address the payment card is registered to.

Q. When will my debit/credit card be charged?

A. Additional Hire Charges – You will be asked to make payment for any additional days beyond the free 48 hours when you place your order.

Deposit - You will be asked to make payment at the time of placing your order if the equipment is due to be dispatched within 7 days.  If you are booking more than 7 days before the equipment is due to leave us, you will not be asked to make payment immediately.  You will be sent a payment reminder email when it is 7 days before dispatch and asked to log into your account and make the deposit payment.

Q. Can I pay over the phone?

A. Unfortunately we are unable to accept payment over the phone for data protection and security reasons. All our financial transactions are handled online via our payment provider and are encrypted to ensure they are kept completely safe and secure.

 

OTHER

Q. I’ve forgotten my password, how do I reset it?

A. Click here if you have forgotten your password. 

Q. Who is 4Fill?

A. 4Fill is a trusted partner of Sigma Imaging (UK) Ltd and are facilitating the Sigma Select activity on their behalf. 4Fill is part of the Simplysnap group including Hireacamera and Try The Kit Limited. 

Q. How can I contact you?

A. If you're unsure about anything or need extra information regarding your order, then please email our customer support team email@sigma-select-uk.com. You can also call us on 0203 887 6890.