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TERMS OF HIRE

 

WEBSITE INFORMATION

The Sigma Select website is operated by 4Fill Europe Limited (“we/us”). (Here in after referred to as “4Fill”) We are registered in England and Wales under company number 13178650 and have our registered office at unit 5, Wellbrook Farm, Berkeley Road, Mayfield, England, TN20 6EH.   

To contact us, please email us at email@sigma-select-uk.com

ACCESSING OUR SITE 

Access to our site is permitted on a temporary basis, and we reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the services we provide on our site (in whole or in part) with or without notice. We will not be liable to you or any third party if for any reason either our site is unavailable at any time or for any period or for any modification, suspension, or discontinuance of such services.

TERMS OF HIRE

Sigma Select is a service designed to give individuals the opportunity to evaluate equipment to inform and enable a prospective purchasing decision. Sigma Select is not to be used to supplement equipment for paid for and or commercial work, or where there is no intention or consideration a purchase in the near future. 4Fill reserves the right to refuse orders, exclude claims and or participants if it is not satisfied with the information provided, or believes the service is not being used within the spirit it is intended. 

EQUIPMENT

All equipment supplied is listed on the website under the included tab. Please note that additional equipment may be supplied for loan purposes and may not be part of a retail offering.

The equipment and accessories on hire shall remain the absolute property of 4Fill and the Hirer has no right, title, or interest in the equipment, except that it is hired to the Participant for an agreed period, with the Participant accepting responsibility for the safekeeping of the equipment whilst in their possession. The equipment must be returned by the Participant in the condition in which it was received and in good working order.

All equipment and accessories are checked prior to dispatch and are listed on the Equipment Checklist that is included with the equipment. It is the responsibility of the Hirer to check upon receipt of the equipment that it is in good working order and in an undamaged condition. 

The Hirer will be held liable for any defects or deficiencies in the equipment that are not noted on the condition report or equipment checklist, unless the Hirer has notified us in writing before 4pm on the day of delivery. Every effort is made to supply all batteries with full charge. However, occasionally there may not be adequate time to fully charge them – particularly where equipment is on a quick turnaround. It is also possible for levels to deplete slightly during transit. We therefore strongly advise checking the state of charge of all batteries upon delivery.

It is a condition of hire that the Hirer declares the purpose of hiring the equipment and where it will be used. This is to prevent unacceptable risks being taken with 4Fill’s equipment. 4Fill reserves the right to decline a request to hire if it is not satisfied with the declared purpose of the hire. It is therefore more likely for the Hirer to be able to hire if as much detail as possible regarding the equipment’s use is provided.

The Hirer shall not assign, transfer or otherwise part with possession of the equipment during the period of hire without prior written consent of 4Fill. The Hirer will permit 4Fill at all reasonable times to inspect the equipment including procuring access to any premises where the goods are located.

Any intention to take the equipment outside of the UK must be notified in writing to 4Fill prior to commencement of the hire and proof of return documentation would need to be provided. 4Fill reserves the right to decline hire for any overseas use.

The Hirer shall take adequate and proper measures to protect the equipment from theft, damage, and other risks. The Hirer shall not permit the equipment to be used for any abnormal or hazardous assignments without the prior written consent of 4Fill. The Hirer shall notify 4Fill of any change of address, and upon 4Fill’s request provide details of the location of the equipment.

4Fill will not be liable in respect of any loss or damage caused by or resulting from any variation for whatever reason in the manufacturer’s specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation.

Unless otherwise agreed, equipment is supplied in accordance with the manufacturer’s standard specifications as these may be improved, substituted, or modified. 4Fill reserves the right to increase its quoted or listed price, or to charge accordingly in respect of any orders accepted for equipment of non-standard specifications and in no circumstances will it consider cancellation of such orders or the return of such orders.

DELIVERY 

We always aim to deliver by 4pm on the working day before you want to use your equipment. That way, we have plenty of time to resolve any problems such as a mis-sort or failed delivery. On the rare occurrences of this happening, we will organise either for that equipment to be re-delivered or we will send out additional equipment (subject to availability) in both cases, this will arrive by 12pm on the first day of the hire. Please do contact us if your equipment has not arrived on time – the longer we have to resolve the situation, the better we can serve you!

Please note that if you are using the equipment before 12pm on the first day of the loan, it is advisable to book a day earlier to prevent any issues. Please do feel free to discuss this with us if you have any queries.

Equipment will be dispatched from us at around 3pm the day before delivery. This means all requests MUST be on the system by 2pm the day before to ensure this deadline is made, all orders must be packed by this time. A dispatch email will be sent to you once the equipment has left us.

We check everything thoroughly upon dispatch. However, should the worst happen, and something gets broken in transit, we do need to know about it as soon as possible to ensure we get the problem sorted for you. It is your responsibility to check everything is present and correct using the checklists and equipment condition reports provided for each piece of equipment and fully working once the equipment arrives with you. 

You must let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, we cannot be held responsible and assume any defects have happened under your care and you will be charged.

4Fill will only deliver to a billing address and reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible. Goods cannot be left in a ‘safe’ or ‘secure’ location or with a neighbour. Participants are advised someone MUST be present during delivery to sign for the equipment. The person signing for the equipment should be the person who has paid for the equipment hire. Risk in the equipment shall pass to the Customer immediately at the time of Delivery.

The Hirer shall accept delivery of the equipment on the day the carrier first attempts to deliver. 

Where the carrier has made an attempt to deliver the equipment, but the Hirer has not been present to accept the delivery, the carriers would not come back that day and there is no guarantee what time the carriers could deliver to you on the next working day. The hire period shall remain as shown on the Order Confirmation, unless otherwise agreed by both parties.

4Fill shall endeavour to send all the required equipment in one consignment. Should any equipment be unavailable for dispatch and the Hirer consents to a rescheduled delivery of part of the equipment, 4Fill will pay any additional carrier costs incurred.

In the event of any damaged or missing equipment, the Hirer shall immediately inform 4Fill. Where there is apparent damage to boxes or packaging, the consignment should be opened and examined in the presence of the carrier or, where this is not possible, the carrier’s delivery documentation must be amended to read "carton damaged, goods unchecked" before the goods are signed for. Packing materials in which goods were received should be kept for inspection.

COLLECTION

Details of your collection will be included in your dispatch documents. Equipment must be made available for collection at the address agreed with 4Fill by the carrier on the day of pickup. Collections are an all-day collection (8am-6pm) and we cannot specify pickup times. 

It is the responsibility of the hirer to ensure all equipment is correctly and securely packaged for the return using all courier bags, cable ties and labels provided. You will be held accountable for any loss or damage sustained as a result of failure to do this.

If the equipment is not available for pick up, the Hirer will be charged a failed collection fee of £25 and will be charged for the extension of hire.

In the event equipment is not returned within 24 hours of the pickup date and not withstanding carrier delays, the Hirer will be charged a fee equal to a full day’s commercial rental for each day the equipment remains unreturned. 

Where the equipment is not returned to 4Fill immediately following the end of the Hire Period and the Hirer has failed to either contact 4Fill and explain the circumstances, or negotiate an extension to the agreed Hire Period (and 4Fill has provided written confirmation of said extension), 4Fill will conduct an investigation and may inform the Police and report the equipment as stolen and will take steps to recover the equipment including, but not limited to, charging the Participant’s credit or debit card for the full price of replacement equipment.

LOSS OR DAMAGE TO EQUIPMENT

The Hirer shall be responsible for the safe keeping of the equipment throughout the hire period and shall be liable to the 4Fill for all loss of or damage to the equipment howsoever caused.

The Hirer shall not remove any labels from and/or interfere with the equipment or make any permanent modifications to it. The Hirer will only use the equipment in a safe and correct manner in accordance with the operating manual. 

The Hirer will notify 4Fill of any loss or damage to any equipment on hire immediately, and where theft has occurred, the police should be informed, and a crime reference number provided to 4Fill without unnecessary delay. If the equipment is lost or stolen during the course of your loan, you will be held liable for the replacement of all items not returned. The full value of replacement items will be charged to your debit / credit card.

If the equipment is damaged – cosmetic or otherwise during the duration of your loan you must notify us immediately, dependant on the extent of the damage, we will either arrange for the immediate return of the equipment, or mutually agree you can use it until the end of the loan period as arranged.

On return of the equipment, we will return the item for repair and a preliminary quotation for repair will be sent to you. The repair amount will be charged to your debit/credit card or debited from your deposit.

We understand equipment may overtime pick up the odd minor scratch or mark. Please refer to the equipment condition report for details of any pre-existing blemishes that have already been noted (where applicable). However, any marks to lens glass and obvious neglect of use will be treated as damage and charged.

The Hirer shall not carry out or attempt to carry out any repairs to damaged equipment or Firmware updates without the prior written permission of 4Fill. 

The Hirer shall pay 4Fill all costs for repairs to damaged equipment. The Hirer shall pay to 4Fill the full cost of replacing any lost equipment, or any equipment, which in the reasonable opinion of the Company is uneconomic to repair, with new equipment of the same or similar specification to that equipment which has been lost or damaged. 

An administration fee of £25 will be added to each missing part or damaged item. The Hirer shall also be liable for any loss of commercial rental income resulting from such loss or damage or for the period it takes to effect repairs, up to and including the replacement value of the equipment.

Where equipment is returned with missing components, the Hirer shall ensure said components are returned to 4Fill by either Royal Mail Special Delivery or an approved carrier service within 1 working day of being notified. If the components are not returned by this time and no agreement has been made in writing between 4Fill and the Hirer, all monies owed for replacing said components will become immediately due and taken automatically from the deposit or will be debited from the Hirer’s card. This includes but is not limited to batteries, memory cards, cases and other ancillary items connected with the equipment.

4Fill recommends at all times the Hirer uses memory cards tested and supplied by 4Fill where provided. In the event of any damage to 4Fill ‘s equipment relating to use of memory cards not supplied by 4Fill, the Hirer shall be liable for damage to equipment. 4Fill assumes no responsibility for damage or liability of any kind resulting from the use of the equipment. All digital sensors are inspected and, where necessary, cleaned before dispatch of equipment. 4Fill assumes no responsibility for dust attracted to the chip after dispatch.

INSURANCE

If 4Fill requires you to hold insurance, you must prove to us that insurance is in place and 4Fill must be satisfied with said cover prior to commencement of the hire. Where 4Fill is not satisfied with said cover, 4Fill reserves the right to cancel the hire until such time as sufficient cover is in place and 4Fill is satisfied.

4Fill will investigate all losses of whatever value thoroughly. Where the loss is suspected to be by theft, the Hirer has an obligation to report the loss to the police and to obtain a crime reference number without unnecessary delay. Please note, you remain liable for up to the full value of the equipment and we will take whatever action necessary to recover any costs.

RESERVATIONS

Booking cannot be made without payment, making an enquiry either by telephone, email or in person, does not constitute booking the equipment. You will need to have received an order confirmation from 4Fill to constitute a booking.

Upon booking of the equipment, 4Fill shall charge the full hire fee, including all charges to the debit/credit card as given by the Hirer. Where 4Fill is protected by consumer protection law, they shall have the right up to 14 workings days after that booking to a refund where written notice of cancellation has been received.

Where the equipment, for reasons outside the Company’s control, ceases to be available for the duration of the hire period, 4Fill shall inform the Participant as soon as is practically possible. In such an event, 4Fill will endeavour to provide suitable replacement equipment. Where such equipment is not available to fulfil all or part of that order, the Participant can cancel all or part of the order and receive a full or part refund as applicable or re-schedule all or part of the order at no extra charge.

To ensure the equipment arrives on the chosen date of hire, where possible 4Fill shall dispatch all orders to arrive the day before the chosen date of hire. In the event of carrier misrouting or error, 4Fill will endeavour to deliver the equipment before 12pm on the chosen date of hire. Any times quoted for delivery by 4Fill are to be treated as an estimate, and the Hirer acknowledges that delivery may be postponed due to circumstances outside the direct control of 4Fill. In such event, 4Fill shall not be liable for any damages, compensation, or penalty.

Refunds for early return of equipment will not be given.

DEPOSIT

The Hirer will be required to leave a deposit before 4Fill will dispatch any equipment. The amount of deposit will be quoted on-line at the time of booking. The deposit will be secured either at the time of booking or 7 days before the date of dispatch, whichever is closest to the day of dispatch. In the event of the funds not being paid and 4Fill not being able to contact the Hirer, the reservation will be cancelled. 4Fill will release the deposit as soon as practicable once the equipment has returned and the Company is satisfied all equipment is complete and undamaged. It may take 3-8 working days for the deposit to clear into the Hirer’s bank.

PAYMENT

Payment of any monies payable in respect of any agreement between the Hirer and 4Fill shall be made before any equipment is dispatched. 4Fill shall be entitled to receive full payment of the hire charges from the Hirer on receipt of the order.

The Hirer shall pay all sums due to 4Fill under this contract without any setoff, deduction, counterclaim and/or any other withholding of monies. 4Fill reserves the right to charge the Participant’s credit or debit card to the full value of the equipment in the event the Hirer is considered to be in breach of these Terms & Conditions.

4Fill reserves the right to amend prices at any time and without prior notice. Orders are fulfilled on the understanding that prices charged are those current at the time of despatch.

All prices are exclusive of Value Added Tax and any similar taxes. All such taxes are payable by the Participant and will be supplied in accordance with UK legislation in force at the tax point date.

CANCELLATION POLICY

4Fill reserve the right to levy a £25 administration charge for any order cancelled by the Hirer up until 2 working days before the date of dispatch of the order, after this the Hirer shall be liable to pay either a cancellation charge equal to half the agreed hire charge or a £25 administration charge, and whichever sum is greater. 

If the Hirer cancels the order within 1 working day of the dispatch date, the Hirer shall be liable to pay to the Company either a cancellation charge equal to the full hire charge or, a £25 administration charge, and whichever sum is greater. 

Where the Customer is such that the hire would be subject to the provisions of the Consumer Protection (Distance Selling) Regulations 2000, the Customer shall have the right to cancel the order by written notice up to 14 working days after confirmation of that order. By accepting delivery of the equipment ordered, defects or deficiencies notwithstanding, the customer agrees to pay the hire and courier charges for said equipment. 

Any request by the Participant for cancellation of any order or for the re-scheduling of any deliveries will only be considered if made at least 72 hours before dispatch. This shall be subject to acceptance by 4Fill and who reserve the right to levy a reasonable administration charge for cancelled orders.

INDEMNITY

The Hirer shall at all times fully indemnify 4Fill, its employees, servants and agents against all actions, costs, claims, demands, proceedings, or liabilities arising from or in conjunction with equipment, materials or any other services supplied to the Hirer by 4Fill.

TERMINATION

You agree that we, in our sole discretion, may terminate your use of the services we provide on our site and remove and discard any Content within such services, for any reason including, without limitation, if we believe that you have breached or acted inconsistently with the letter or spirit of these terms of use. We may also, in our sole discretion and at any time, discontinue providing such services (in whole or in part), with or without notice.

You agree that any termination of your access to such services under any provision of these terms of use may be affected without prior notice. Further, you agree that we shall not be liable to you or any third party for any termination of your access to such services. 

DISCLAIMERS

To the fullest extent permitted by law, the manufacturer and 4Fill shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under any promotion. However, nothing in these rules shall have the effect of excluding or restricting either the manufacturer or 4Fill’s liability for personal injury or death caused by the proven negligence of the manufacturer or 4Fill’s employees or agents.

4Fill reserves the right to void, amend, and/or change any promotion at any time without incurring any liability whatsoever.

4Fill reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. 4Fill reserves the right to exclude bookings, claims and/or Participants if it suspects that any promotion is being abused in any way. Any decision in relation to the promotion is final and no correspondence will be entered into.

DATA 

Any personal data submitted to us will be processed by 4Fill, its agents or associated group companies for the purpose of administering any promotion and, if applicable, for marketing purposes to the participating manufacturer.

The personal data provided is held securely and may be transferred on a secure server outside the EEA. For further details on how we protect your information please see our Privacy Policy.

We process information about you in accordance with our Privacy Policy. For more information, please see our full privacy policy at https://www.sigma-select-uk.com/privacy-policy By using our site you consent to such processing and you warrant that all data provided by you is accurate.

LAW AND JURISDICTION

These terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and will be subject to the non-exclusive jurisdiction of the English courts.

GENERAL INFORMATION

These terms of use (including the Rules and other policies) constitute the entire agreement between you and us and govern your use of our site and the services provided, superseding any prior agreements between you and us. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, our site and the services provided although we retain the right to bring proceedings against you for breach of these terms of use in your country of residence or any other relevant country.

Any failure by us to exercise or enforce any right or provision of these terms of use shall not constitute a waiver of such right or provision.

If any provision of these terms of use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these terms of use shall remain in full force and effect.

Neither you nor we may assign or transfer any rights or obligations under these terms of use without the prior written consent of the other party, except that we shall be entitled to assign or transfer any or all of our rights and obligations (without your prior consent) to any of our fellow group companies.

The section titles in these terms of use are for convenience only and have no legal or contractual effect.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

PROMOTIONAL OFFER

How to apply to a loan refund

A voucher for each item ordered will be attached to your Return Confirmation email – this is sent once the equipment has been checked upon return, the order is closed, and the refunding of the deposit has been processed. To apply for a loan refund, log into Sigma Select. Under Profile, select Redeem Voucher. Enter your voucher code and upload proof of purchase. Please ensure that you use to correct voucher for the purchased kit. As long as our Terms of Refund have been met, your loan charge will be refunded back onto your card of payment.  A list of participating dealers can be found below.

Sharing of your information

The information you provide us with, including your name and details of the equipment trialled, will be shared with Sigma Imaging UK. You can request for your information to not be shared by emailing email@sigma-select-uk.com.

Participating Retailers

Amazon EU Sarl*, Bristol Cameras, Cambrian Photography Ltd, Camera Centre UK Ltd, Camera +, Camera World Ltd, Campkins Future Vision, Canterbury Camera Centre, Carmarthen Camera Centre Ltd, Castle Cameras, Chesham Cameras, Clemens Photography, Clifton Cameras Ltd, Comley Cameras, Creative Video Productions Ltd, Dale Photographic Ltd, Direktek, Ffordes Ltd, Firstcall Photographic Ltd, Fotosound (Jersey) Ltd, Frank Wilkinson Cameras Ltd, Great Western Cameras Ltd, Guernsey Photographic Ltd, Harpers Group (Woking) Ltd, Island Photo Centre (IW) Ltd, J & A Cameras Ltd, London Camera Exchange Hold. Ltd, Merchant City, Cameras, Park Cameras Ltd, Peter Rogers (Photographic) Ltd, Photo Express (Lakeland) Ltd, Photographic Studio Consultant, Photosound Vantage Ltd, Proactive UK Ltd, Red Dot Cameras Ltd, Ron Harrison Ltd, Skears Photographic, SRS Microsystems Ltd, Stan Brook Trading Ltd, T4 Cameras Ltd, Top-Teks Ltd, UK Optics Ltd, Vennal Cameras, Visual Impact UK Ltd, Warehouse Express Ltd, York Camera Mart Ltd.

NB: Lenses purchased from eBay, whether listed as new or otherwise, will not be eligible for this promotion.

* Lenses purchased from Amazon must be being sold by Amazon itself or one of the above retailers as an Amazon Marketplace seller. Please check this before purchase.